Sheraton Samoa Beach Resort

薩摩亞好酒店不多，這家喜來登應該也算是薩摩亞最好的度假村酒店了，離機場三公里，駕車六分鐘左右，走路則需要四十分鐘，離阿皮亞城裡則要半小時車程。不過酒店實在有點舊，設施一般，空調沒法調衹要開就很冷。服務倒出錯，知道我離開時間很早，立馬主動問要否安排打包早餐及個人想吃些什麼，非常仔細。所定出租也準時到達。酒店的餐食一般，吃自助不如自點a la Carte☹️味道還好些。 不過這裡是看夕陽日落🌅很不錯的地方。見圖五。

體驗不好，房間的毛巾床單都是臟的，水龍頭也是壞的，和幾年前比差了很多

Do not come here. I think it’s just reopened (Oct 2024)from ‘renovations’ but it still feels like they are in the middle of it. TERRIBLE pizzas (felt like they were out of a box from a supermarket) & cocktails tasted like they had no alcohol in them. Building debris remains and planting very undeveloped. Room smells musty like it’s been shut up for ages. Furniture cheap and room improvements to be made. Gym and health spa still run down. Highly disappointed. Do not stay here.

I stayed 1 night at this hotel, the day before my flight. The hotel is located conveniently a quick 2 minute drive from Faleolo International Airport. This hotel should be so much better than what it was - the official re-opening was only 2 days ago so you’d think things would be pretty good, unfortunately this was not the case. Check in was poor at best - reception staff weren’t fantastic at communicating, I struggled to understand what they were asking. I had to ask them where breakfast was the next day, where was it, what time, etc - kind of thing you’d expect to be told. Dinner was hilarious - I walked down to reception to ask if I could order dinner to be sent to my room - 1st issue, no charge had been taken from my credit card for incidentals (I thought this had happened based on the amount of times I handed my card over at check in). The lady at the front desk - different to the check in staff and actually quite helpful & friendly - said there were menus in my room in the compendium & all I had to do was dial ‘0’ - no compendium in my room - and no phone! The lock on my door didn’t work - there was a chain to pull across, but I felt quite uncomfortable being unable to lock the door. Barely any products supplied in the bathroom - 1 small soap & a miniature body lotion? A lot to improve on - staff training, rooms that have all security features working & how about some shampoo/conditioner/body wash in the bathroom? Not all bad - I have to point out the things I really liked: - Excellent room service dinner, everything was delicious & to a really high standard - Faafetai the concierge was super helpful, friendly & professional as was the lovely person who delivered dinner - nice to see some staff are well trained & are doing an excellent job - The bed was super comfortable, the a/c was perfectly set (I love a cool room, especially when it’s 30 degrees and humid as outside) - Soft bathroom towels that were well sized - really good quality - A large amount of bottled water in my room Come on Sheraton Samoa - you can do way better!!

You could see that we went in the off season. The hotel was very empty and everything was quiet. This is a good thing! Staff was excellent. Friendly, helpful and always a smile on their faces. This is what makes a hotel great! Breakfast was nice with a small buffet which had enough for everyone to get the day started. Food during the day was good, the spa was excellent and our room was very, very spacious.

On arrival was told no alcohol but they were working on rectifying. Truth was they were closing after we checked out. Why not just be honest? No TV channels first few days, no wifi whole trip, only meal we ordered was cold, needed fridge and safe replaced. Staff were wonderful but we were denied the resort experience we paid for and feel exploited in the process. It’s not like there’s any other options nearby as quite remote. Should be ashamed by lack of transparency in informing guests before they arrived, lying at check in and ripping guests off in the process. Didn’t even know there was a spa there until after we checked out although most facilities were closed anyway. I’m sure CHOGM will love renovations, seems they are at least valued guests.

Just arrived, they don’t serve alcohol anywhere in the resort, apparently they lost their license a few days ago, not the fault of the staff they are very helpful but what Sheraton hotel or any international hotel for that matter doesn’t serve alcohol, rooms are old and tired as well, place is deserted unsurprisingly, I’d avoid this place.

I would recommend the Sheraton to anyone wanting to come to Samoa. The staff are so helpful, kind and accommodating. Nothing is a hassle for them. We stayed in a double queen room overlooking the water and it was perfect. About 100 meters from the restaurants, bars, swimming pool and a few meters from the beautiful ocean. The room felt very clean which was a nice change from the previous places we have stayed in Samoa. The food is tasty with various meal options. Reasonably priced as well. The pool is huge and very clean with a swim up bar. You can also order food and drinks from the bar close by and they bring it to you. The highlight of this stay is definitely the staff. They just go out of their way for their guests. The Sheraton is a short drive from the airport, if you aren’t hiring a car it’s a 20 WST taxi fare. We will definitely be back and recommending the Sheraton to others.

Great holiday start. 3 nights. Close to Airport. The Aeroplanes are not noisy. Never heard them when inside. Met our expectations. Not dry season. We swim in the sea and the pool of course. Staff were very helpful and friendly. Always ready to answer our questions about the origins of the hotel. Aggie Grey was a legend here. Food, beds and service was great. The hotel will be even better after planned Reno’s shortly.